Slack Protocols to Maximize Productivity and Effectiveness at Work

Email overload is a very real problem at an organization-wide level. Slack folds together all the functionality of email, instant messaging, file sharing, and more into one system that’s actually fun to use. We use Slack for all internal and cross-team communication at PBS. We do not communicate with clients or 3rd parties on Slack.

Getting Started

Using Slack quickly improve team communication and workflow. Whether you and your team is already working in the office, or remotely, here are five directives to get you started fast and effectively.

  1. Adopt it today. Say “no” to all internal email that you are expected to read and respond to. Use this template: “I got your email. I won’t be responding to any internal-only email or texts but I am available on Slack. Let’s pick up the conversation there! Thanks!”
  2. Keep it direct. Use your first name as your username, unless there are multiple folks with the same first name. The idea is to have a one-name identifier. You can add your full name to your profile, along with your photo.

How to Bring a Little Joy in Everything You Build.

You could have the slickest new toy, with the biggest screen, the fastest software, and beautiful user experience…and it wouldn’t matter unless you make your product memorable. 

Memorable. Not just because it is the greatest thing since sliced bread or because it saves you hours every day or because it just freakin’ works, but memorable because it brings you joy every time you experience it.This is not about user experience in it’s traditional sense. This is about maximizing user happiness.


The smallest things can make the difference. The Kindle had me at hello.Not because it has that beautiful paper-white display or that it is light as a feather; but because it greeted me within the first few seconds of my experience with a simple: “Hello Dev. Welcome to your Kindle”. Falling in love after was easy.

Too many companies build for the masses. Instead, build to optimize happiness for “one”. Just one user at a time.