Slack Protocols to Maximize Productivity and Effectiveness at Work

Email overload is a very real problem at an organization-wide level. Slack folds together all the functionality of email, instant messaging, file sharing, and more into one system that’s actually fun to use. We use Slack for all internal and cross-team communication at PBS. We do not communicate with clients or 3rd parties on Slack.

Getting Started

Using Slack quickly improve team communication and workflow. Whether you and your team is already working in the office, or remotely, here are five directives to get you started fast and effectively.

  1. Adopt it today. Say “no” to all internal email that you are expected to read and respond to. Use this template: “I got your email. I won’t be responding to any internal-only email or texts but I am available on Slack. Let’s pick up the conversation there! Thanks!”
  2. Keep it direct. Use your first name as your username, unless there are multiple folks with the same first name. The idea is to have a one-name identifier. You can add your full name to your profile, along with your photo.

What Your Boss Really Cares About

This is a post for every employee who is still trying to figure out their boss. I’m speaking from my experiences having been an employee at over 5 organizations before becoming a full-time entrepreneur.

Here’s what your boss really cares about:

1. Raise the alarm bell before there’s a fire

Your boss wants you to notify them when you or your team aren’t able to complete your tasks and meet your responsibilities on time and with a high degree of quality. Knowing that things are going sideways or falling behind earlier is almost always knowing about it after the fact when little can be changed. A good boss never blames the messenger.

2. Bring solutions instead of problems to the table

Great businesses don’t bury their problems. They encourage their employees to bring them forward. When you do, come with a couple of solutions as well to make it easier for your boss to choose, prioritize, and modify the desired solution if necessary. Contrary to popular belief, good bosses have a ton of work on their plate, and they’ll appreciate you immensely for bringing a couple of solutions to choose from rather than dumping problems on them.